Privacy Policy – Riwaj Wears

At Riwaj Wears, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our brand, including our website, social media platforms, and physical stores. By engaging with Riwaj Wears, you consent to the practices described in this policy.

1. Information We Collect

We may collect various types of information from you, including but not limited to:

Personal Identification Information: Your name, email address, phone number, shipping and billing addresses, date of birth, and other similar identifiers you provide when creating an account, placing an order, subscribing to our newsletter, or contacting us.
Payment Information: Details necessary for processing your purchases, such as credit card information or other payment method details. Please note that we utilize secure third-party payment processors, and we do not directly store your complete payment information on our servers.
Demographic Information: Age, gender, preferences, and interests, which may be collected through surveys, contests, or purchase history to personalize your experience and improve our offerings.
Website Usage Data: Information about your interactions with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and browsing patterns. This data is collected through cookies and similar tracking technologies.
Communication Data: Records of your correspondence with us, including emails, chat logs, and social media interactions.
Image and Video Data: If you participate in contests, promotions, or provide feedback with accompanying media, we may collect and process this data with your consent.

2. How We Use Your Information

We utilize the collected information for various purposes, including:

Order Fulfillment and Management: Processing your orders, arranging for shipping, managing returns and exchanges, and providing customer support related to your purchases.
Account Management: Creating and maintaining your account, personalizing your shopping experience, and allowing you to track your order history and preferences.
Communication and Marketing: Sending you promotional emails, newsletters, and updates about our new arrivals, collections, events, and offers, based on your preferences. You can opt-out of these communications at any time.
Website Improvement and Analytics: Analyzing website usage data to understand user behavior, optimize our website design and functionality, and enhance your online experience.
Customer Service and Support: Responding to your inquiries, addressing your concerns, and providing efficient and effective customer support.
Personalization and Recommendations: Tailoring our product recommendations and marketing communications to your interests and purchase history.
Legal Compliance and Security: Complying with applicable laws, regulations, and legal processes, as well as protecting our rights, property, and the safety of our users.
Contests and Promotions: Administering contests, sweepstakes, and other promotional activities in which you participate.

3. How We Share Your Information

We may share your information with trusted third parties in the following circumstances:

Service Providers: We engage third-party service providers to perform various functions on our behalf, such as payment processing, shipping and delivery, marketing and advertising, website hosting, data analysis, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to the terms of this Privacy Policy or a new policy that will be provided to you.
Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
With Your Consent: We may share your information with third parties for other purposes with your explicit consent.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for transmitting sensitive information during checkout.
Regular security assessments and updates to our systems and infrastructure.
Access controls and authentication procedures to limit access to your personal information to authorized personnel only.
Employee training on data privacy and security practices.

While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Rectification: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
Erasure: You can request the deletion of your personal information, subject to certain legal obligations and exceptions.
Objection to Processing: You may object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction of Processing: You can request the restriction of the processing of your personal information under certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Riwaj Wears. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete the information.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Riwaj Wears
Email: Support@riwajwears.com
Phone/ Whatsapp: +92-312-4130365
Lahore, Pakistan

By continuing to engage with Riwaj Wears, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: May 3, 2025